MSP · MANAGED SERVICE PROVIDERS
Equinox ties every ticket to the client's contract: fixed fee, hour pool, per-copy, rental or break-fix. Talon takes the first line, Delta opens the remote session, Auris gives each client its own login space.
Explore the architecture
Contracts, tickets, licences, margins
IN THE PRODUCT
Fixed fee, hour pool, per-copy, rental and break-fix, each kept per client in Equinox.
A ticket in Equinox takes its service level from the client's contract.
Delta asks the person at the machine to accept each session, with separate switches for keyboard, clipboard, audio, files and restart.
Monitoring signals reach Equinox through a webhook, and alarm rules can open a ticket. We do not ship an agent for your clients' machines.
THE SITUATION
None of them is a technical problem. They are the gaps between the tools.
THE PIECES
Each piece is a product in its own right. This is how an MSP would put them together.
FROM THE PRODUCT
Delta shows who is connecting and five switches. Nothing starts until they accept.
Incoming connection
444 039 400Interface reconstruction with sample data. Actions stay on this page.
Capabilities at a glance
Compare the pieces and what each one covers before defining your project.
| Component | Role | What it covers |
|---|---|---|
| Equinox | Contracts, tickets, licences, margins | The MSP add-on keeps sites and assets, contracts, tickets, resold licences with renewal dates, hardware quotes, consumables and margin analytics next to your quotes, invoices and accounting. Built around Italian invoicing. |
| Talon | First line and tickets | Tickets, teams, SLA policies on business hours, a knowledge base and canned replies. An AI front desk triages email and chat and asks before it acts. Partners can run it under their own name. |
| Delta | Remote support | Remote control, file transfer, clipboard, audio and chat over our own relay. The person at the machine accepts each session. Sessions can be recorded to a local, encrypted file. |
| Auris | A login space per client | Each client is a tenant with its own members and roles. One person can belong to several tenants, so your engineers move between clients with one account. |
Your project
Choose the components you want to discuss. The summary follows your selection.
HOW IT STARTS
Add each client in Equinox with its sites and the contract type that applies: fixed fee, hour pool, per-copy, rental or break-fix.
Open tickets against the contract, so the service level is read from it.
Install the client on the machines you look after and on your own desk. A session starts when the person at the machine accepts.
Point your monitoring at the Equinox webhook and set alarm rules that open a ticket.
QUESTIONS
Not with an agent of ours. Equinox takes monitoring signals through a webhook and can open a ticket from an alarm rule. Delta is for remote support, not for monitoring.
Equinox tracks resold licences with their renewal dates, hardware quotes and consumables, and shows the margin on them.
Equinox shows one overview row for each company you belong to. Identity is managed one client at a time: Auris has no cross-client console.
Delta is verified on Linux. Windows installers are published but have not been through our release checks, and there is no macOS build. Test before you roll it out.
There is no public price list for every piece. Tell us how many clients and machines you look after, and we will scope what you would actually use.
WHAT THIS PAGE DOES NOT PROMISE
These are the limits, stated before you ask.
Monitoring reaches Equinox through a webhook. We do not ship an agent for your clients' machines.
Each client is its own tenant in Auris and is managed one at a time.
Windows installers are published but have not been through our release checks, and there is no macOS build. Linux is the verified platform.
Clients do not get a portal under your brand. Partner-branded support exists in Talon, for partners.
This page quotes no SLA. Service levels are agreed in the contract, per client.
We will show the pieces you would use and say plainly which ones you would not.