MANAGED IT SUPPORT

Every request becomes a ticket.Every remote session is accepted.

Talon takes requests from email and chat, runs the clock on each one, and asks before its AI acts. Delta opens a remote session only when the person at the machine accepts. Equinox keeps the contract and the hours.

Talk to usSee the pieces
What this is made of 03
  1. 01 Talon Tickets and a front desk
  2. 02 Delta Remote sessions the user accepts
  3. 03 Equinox Contracts and hours
Each row is a product you can open today.
A map of the pieces, not a screenshot. Each name opens its page.

IN THE PRODUCT

Four things you can check.

INTAKE
Email · chat

Talon takes tickets from a mailbox and from a chat widget on your site. WhatsApp, Telegram, Instagram and Messenger connect through unofficial libraries.

CLOCK
Business hours

SLA policies run on business hours, with breach and escalation checks.

REMOTE
Accepted

Delta asks the person at the machine to accept every session. A recording is encrypted and stays on your machine.

APPROVALS
9 actions

The AI front desk works from a matrix: for each kind of action, autonomous, needs approval, or forbidden. Approvals land in one queue.

THE SITUATION

Where small-company IT goes wrong.

It is rarely the technology.

Requests arrive by five channels
Mail, chat, a word in the corridor, a message to one person. The request that matters is the one nobody wrote down.
Remote help without consent
A session that starts without the user knowing is a trust problem, whatever the intent.
No record of what was agreed
Which machines, how many hours, which response time. If it is not in the contract, it is in somebody's memory.

THE PIECES

Three pieces, each with its own page.

A desk, a remote tool and a contract.

01 HELPDESK

Talon

Tickets and a front desk

Tickets, teams, SLA policies, a knowledge base, canned replies and satisfaction surveys. An AI front desk triages email and chat and asks before it books, replies or changes anything that matters.

Open Talon
02 REMOTE

Delta

Remote sessions the user accepts

Remote control, file transfer, clipboard and chat. Separate switches for keyboard, clipboard, audio, files and restart. Two-factor authentication on the host. Verified on Linux.

Open Delta
03 ERP

Equinox

Contracts and hours

Contracts with fixed fee, hour pool, per-copy, rental or break-fix terms, plus quotes and invoices. Built around Italian invoicing.

Open Equinox

FROM THE PRODUCT

What the person at the machine sees.

They accept the session and choose what the helper may use.

Delta's incoming-connection dialog: the caller's name and ID, a countdown, switches for keyboard, clipboard, audio, files and restart, and Decline and Accept buttons.
Delta, on the machine being helped. Captured from the released app in a real two-machine session.

HOW IT STARTS

How the desk starts.

  1. 01

    Connect a mailbox

    Add the support address. Talon opens a ticket for each message.

  2. 02

    Set the clocks

    Define SLA policies on business hours, with escalation.

  3. 03

    Install Delta

    Install it where you give remote help, and set the switches the person at the machine will see.

  4. 04

    Write the contract down

    Record the terms and the hours in Equinox.

QUESTIONS

Questions we get.

Do you monitor machines around the clock?

No. There is no monitoring agent, and nobody watches your machines at night.

Can the AI close tickets on its own?

Only for the kinds of action you allow. Each kind is autonomous, needs your approval or is forbidden, and there is a monthly spend cap.

Does it work on Windows PCs?

Delta is verified on Linux. Windows installers are published but have not been through our release checks, and there is no macOS build.

Is WhatsApp supported?

Through an unofficial connector, so treat it as best effort. Email and the chat widget are the dependable channels.

What response times do you guarantee?

None on this page. Response times are set in your contract, and Talon measures them.

WHAT THIS PAGE DOES NOT PROMISE

Read this before you plan around it.

These are the limits, stated before you ask.

No monitoring or night watch

There is no monitoring agent and no round-the-clock desk.

Delta on Windows and macOS

Windows installers are published but have not been through our release checks, and there is no macOS build.

WhatsApp is unofficial

WhatsApp, Telegram, Instagram and Messenger connect through unofficial libraries.

No hand-off to a person

The AI front desk cannot pass a live conversation to one of your staff.

No response time promised here

This page quotes no SLA. Response times are agreed in the contract.

SEE ALSO

Tell us how requests reach you today.

We will show the desk on your channels and say which parts you would not use.

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