Altovar TALON is built for MSPs, internal IT teams, and service operators that need one queueing layer for tickets, assets, SLAs, approvals, and customer communication instead of five disconnected tools.
Contract tier, customer history, linked assets, and SLA clock are present from the moment a ticket opens — the technician starts working, not reconstructing the situation.
Priority and SLA clocks derive from the customer plan tier, not manual triage judgment at intake.
Email, portal form, and operator-entered tickets all produce the same structured case record.
Response and resolution clocks run live. Drift surfaces as queue exceptions before breach.
Devices, locations, ownership, and service history link to the ticket at open time.
Procurement, access changes, and exceptions require sign-off inside the case record.
Status changes, assignments, notes, and communications stay exportable and traceable.
HD-2841 Printer not responding — floor 3, desk cluster B 2h 14m M. Rossi HD-2839 VPN access lost after device reset 1h 03m L. Bianchi HD-2836 ERP batch job crash — evening run 5h 42m — HD-2831 New employee onboarding failure 3h 01m T. Verona HD-2828 Email signature configuration request 2d ago A. Costa Leads watch queue drift and SLA exposure live — not from end-of-week exports.
AI processes inbound calls, emails, and portal submissions — extracting customer, asset, and issue context before a technician reads the ticket.
Good morning,
The printer in desk cluster B, third floor has been offline since early morning. We already tried restarting it.
We have a board presentation at 12:00 and urgently need printouts. Could you please send someone?
Best,
Bianca Russo · Retail Nord SpA
HD-2841 HD-2640HP LaserJet M404 offline · Floor 33hHD-2291Printer paper jam · Cluster B1hHD-1987Network print queue stalled45mAltovar TALON is for teams that need ticketing tied to contracts, assets, approvals, and customer visibility. Tell us how your current support flow breaks down.
Talk to the helpdesk team →